Effective Date: 07th Feb 2026

This Payments, Billing & Milestones Policy (“Policy”) governs all commercial, billing, and payment-related aspects of engagements with 10XDigitalNetworks (“Company”, “we”, “us”, “our”). This Policy forms an integral part of our contractual framework and must be read in conjunction with our Terms & Conditions and Refund & Cancellation Policy.

By engaging our services or making any payment, the Client agrees to be bound by this Policy.

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1. Commercial Engagement Structure

10XDigitalNetworks operates on a milestone-based, advance-payment engagement model designed to ensure disciplined execution, capacity planning, and delivery accountability.

All commercial terms shall be confirmed in writing through proposals, estimates, statements of work, or email confirmations prior to commencement of services.

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2. Advance Payment Requirement

Unless explicitly agreed otherwise in writing:

• 75% of the total engagement value is payable upfront before commencement of any work.
• No resources shall be allocated, and no services shall begin until the advance payment is received and cleared.

The advance payment represents reservation of capacity, onboarding, planning, and initiation of services.

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3. Milestone-Based Billing

• The remaining 25% of the engagement value is payable at the start of the second milestone or subsequent phase, as defined in the agreed scope.
• Commencement of the second milestone is contingent upon receipt of the milestone payment.

Failure to release milestone payments may result in suspension of services without liability to the Company.

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4. Invoicing & Payment Timelines

• Invoices shall be issued electronically and shared via official communication channels.
• All invoices are payable immediately upon issuance unless otherwise stated.
• Delayed payments may lead to:
  • Pausing of deliverables
  • Extension of project timelines
  • Reallocation of resources

The Company shall not be responsible for delays arising from pending payments.

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5. Non-Payment & Suspension of Services

In the event of non-payment or delayed payment:

• 10XDigitalNetworks reserves the right to suspend or terminate services
• Deliverables, access, or credentials may be withheld
• Previously agreed timelines shall stand void and may be revised

Suspension or termination due to non-payment shall not entitle the Client to any refund.

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6. Taxes & Statutory Charges

• All fees are exclusive of applicable taxes unless explicitly stated otherwise.
• Any applicable indirect taxes, levies, or statutory charges shall be borne by the Client as per prevailing laws.

The Client is responsible for compliance with their respective tax obligations.

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7. Payment Methods

Payments may be made through approved electronic methods, including online payment gateways, bank transfers, or other modes communicated by the Company from time to time.

All payments must be made in favour of the Company as per the details provided on the official invoice.

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8. No Set-Off or Withholding

Clients shall not withhold, delay, or set off payments on account of disputes, dissatisfaction, or pending deliverables.

Any concerns must be addressed through the agreed dispute resolution mechanism without impacting payment obligations.

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9. Scope Changes & Commercial Impact

Any changes to scope, timelines, or effort after commencement may result in:

• Revised commercials
• Additional invoices
• Allocation of add-on hours

Such changes shall be implemented only upon written confirmation.

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10. Policy Amendments

10XDigitalNetworks reserves the right to amend this Policy at its discretion. Amendments shall become effective upon publication on the Website.

Continued engagement or payment following such amendments shall constitute acceptance of the revised Policy.

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By making a payment to 10XDigitalNetworks, the Client acknowledges and agrees to this Payments, Billing & Milestones Policy.