Effective Date: 07th Feb 2026

This Dispute Resolution & Arbitration Policy (“Policy”) establishes the structured mechanism for addressing disputes, disagreements, or claims arising out of or relating to engagements with 10XDigitalNetworks (“Company”, “we”, “us”, “our”). This Policy forms an integral part of our contractual framework and must be read in conjunction with our Terms & Conditions and other applicable policies.

By accessing our Website or engaging our services, the Client agrees to comply with this Policy.

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1. Principle of Good-Faith Resolution

10XDigitalNetworks believes in resolving disagreements through constructive dialogue and good-faith engagement.

Before initiating any formal proceedings, both parties agree to:

• Communicate concerns clearly and promptly
• Allow reasonable time for clarification and corrective discussion
• Seek resolution without escalation where practicable

This step is mandatory and intended to preserve professional relationships and operational continuity.

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2. Escalation & Internal Review

If an issue remains unresolved after initial communication:

• The matter must be escalated in writing to support@10xdigitalnetworks.com
• Sufficient details and supporting documentation must be provided
• The Company shall conduct an internal review and respond within a reasonable timeframe

No legal or arbitral proceedings shall be initiated before completion of this escalation process.

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3. Mandatory Arbitration

In the event that a dispute cannot be resolved through good-faith discussions and internal review, the dispute shall be finally resolved through binding arbitration.

• Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.
• The arbitration shall be conducted by a sole arbitrator appointed mutually by the parties.
• The arbitration proceedings shall be conducted in English.

The arbitral award shall be final and binding on both parties.

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4. Seat, Venue & Jurisdiction

• The seat and venue of arbitration shall be Ahmedabad, Gujarat, India.
• Subject to arbitration, the courts at Ahmedabad, Gujarat shall have exclusive jurisdiction over matters arising from or related to the engagement.

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5. Interim Relief

Nothing in this Policy shall prevent either party from seeking interim or injunctive relief from a competent court to protect confidential information, intellectual property, or other proprietary rights, pending arbitration.

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6. Limitation on Claims

No claim or dispute shall be initiated unless:

• It arises from the specific engagement in question
• It is raised within a reasonable period following the occurrence giving rise to the dispute

Claims unrelated to the agreed scope, commercial terms, or documented communications shall not be entertained.

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7. Costs of Arbitration

Unless otherwise directed by the arbitral tribunal:

• Each party shall bear its own legal and incidental costs
• The costs of arbitration shall be shared equally between the parties

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8. Continuity of Services

During the pendency of any dispute or arbitration:

• The Client shall continue to honour all undisputed payment obligations
• 10XDigitalNetworks may, at its discretion, continue or suspend services

Non-payment during a dispute shall be treated as a material breach.

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9. Policy Amendments

10XDigitalNetworks reserves the right to amend this Policy at any time. Amendments shall take effect upon publication on the Website.

Continued engagement following such amendments constitutes acceptance of the revised Policy.

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By engaging with 10XDigitalNetworks, the Client acknowledges and agrees to this Dispute Resolution & Arbitration Policy.