Effective Date: 07th Feb 2026

This Contact & Communication Policy (“Policy”) defines the official modes, scope, and expectations of communication between 10XDigitalNetworks (“Company”, “we”, “us”, “our”) and its clients, prospects, and website users. This Policy forms an integral part of our contractual framework and must be read in conjunction with our Terms & Conditions and other applicable policies.

By engaging our services or communicating with us, you agree to adhere to this Policy.

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1. Official Communication Channel

All official communication with 10XDigitalNetworks must be directed to the following email address:

support@10xdigitalnetworks.com

This email address shall be considered the sole authoritative channel for:

• Service-related communication
• Project coordination and approvals
• Commercial, billing, and contractual matters
• Escalations, grievances, or dispute-related communication

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2. Unofficial Communication Channels

Any communication conducted via unofficial or informal channels, including but not limited to:

• Personal email addresses
• Messaging applications (e.g., WhatsApp, Telegram)
• Social media platforms
• Verbal or undocumented conversations

shall not be considered binding, official, or enforceable unless subsequently acknowledged or confirmed in writing through the official channel.

The Company shall not be liable for actions taken based on communications outside the official channel.

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3. Response Timelines

While the Company endeavours to respond promptly:

• Standard response timelines may vary based on the nature and complexity of the communication
• Urgent requests must be clearly marked as such in the subject line
• No guaranteed response time is implied unless explicitly agreed in writing

Delays in response shall not constitute a breach of obligation.

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4. Documentation & Record-Keeping

All decisions, approvals, scope confirmations, and commercial agreements must be documented in writing through the official communication channel.

Written records shall prevail over verbal discussions or informal exchanges in the event of any discrepancy.

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5. Escalations & Dispute Communication

Any concerns, grievances, or disputes must be:

• Raised formally via support@10xdigitalnetworks.com
• Supported with relevant documentation and context
• Communicated in a clear, professional, and structured manner

Failure to follow this process may delay or impede resolution.

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6. Client Conduct

Clients are expected to maintain professional conduct in all communications.

The Company reserves the right to:

• Limit or suspend communication
• Terminate engagement

in cases of abusive, threatening, or inappropriate communication.

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7. Policy Amendments

10XDigitalNetworks reserves the right to amend this Policy at any time. Amendments shall take effect upon publication on the Website.

Continued engagement or communication following such amendments constitutes acceptance of the revised Policy.

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By communicating with 10XDigitalNetworks, you acknowledge and agree to this Contact & Communication Policy.